Cindy Collins serves as the corporate manager of quality assurance at Bowser-Morner’s Dayton, Ohio headquarters. She has an expansive background that makes her uniquely qualified to excel in this position.
Prior to signing on with BMI, she worked as the manager in the Quality Control Lab at a manufacturing company. She spent much of her time learning, from principles of quality control to emergency response. Many of the professional development courses she took had a direct impact on the quality assurance requirements at BMI later in her career.
She began working at Bowser-Morner in 2005 as a lab technician in the Chemistry Laboratory. She also spent three years in the Calibration Lab, but was transferred back into the Chemistry Lab as a supervisor, where her technical skills and leadership were exactly what was needed for the company. Her initiative did not go unnoticed by leadership, and she was recognized and rewarded throughout her 20 years with Bowser-Morner until the retirement of the quality assurance manager in 2024.
As quality assurance manager, Cindy is tasked with the design and implementation of the quality assurance and quality control programs throughout the various field, laboratory, and engineering departments at Bowser-Morner.
Her principal duties involve development of manuals; standard operating procedures; performing and facilitating internal audits; maintaining internal training records; evaluation of quality control activities, data review and validation. She also implements all government, client, and third party (AASHTO, ANAB, US Army Corps of Engineers) accreditation/certification programs.
Corrective action responses and preventative action responses are also included in her duties. She prepares the pre-assessment documentation for accreditation external audits, participates in assessments, and directs and/or completes post-assessment nonconformity responses. She also directs and monitors Bowser-Morner’s customer satisfaction survey program.
Cindy and her husband Jerry enjoy volunteering, especially with the Brethren Disaster Ministry (BDM) group. Their time is spent traveling to disaster sites to help however they can after a disaster.